iidon Security Associates

Service Guidelines

• S afety first

• E ye contact & smile

• C ourtesy

• U rgeny - Act with a sense of urgency in everything you do

• R espond to service opportunities immediately

• I mage - your appearance is a reflection of our company

• T reat each and every person with respect

• Y es to excellence

Customer Service Definitions


	Exceed expectations
	Pay attention to detail

Service Standards

	Safety
	Integrity
	Competence
	Courtesy

The value of a Partnership with iidon Security Associates

Tailored training for officers

Unmatched officer retention

Exceeding set expectations

Full private backing

Around the clock supervision

Uniformed appearance standards
Measurable reporting standards
Record of seamless transitions

The Field Supervisor program provides an additional layer for the “After-Hours Operations” of your property.